F R E Q U E N T L Y   A S K E D   Q U E S T I O N S:

 

Q: What shipping options are available?

A: For domestic (US) orders, packages will be sent via USPS First Class Shipping (2-5 business days) or USPS Priority (1-3 Business days). 

International Orders will be shipped via USPS First class international package (2-4 weeks) .

If you require a different service (UPS, FEDEX) or need your order quicker than normal, please contact me at support@mamobot.com

Orders ship out in within 1-3 business days. Most USA shipments should be delivered within 2-4 business after tracking, but during busy seasons, please allow an additional 1-2 weeks for shipping transit times, and 5-8 weeks for INTL! before contacting support@mamobot.com for help

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Q: My country is not listed for shipping. I live in ____. Can you ship to ____?

At this time, I am only able to ship to US, Australia, New Zealand, Canada, Japan, and a few more select countries. More places may be added in the future though!

 

Q: My package isn't here! What do I do?

A: Please contact your local post office first as they would have the best idea of where your package might be. I provide tracking on all domestic orders, so feel free to track your shipment's progress along the way! Most

non-delivered packages usually happen due an incorrectly provided address or a mistake on the mail carrier's behalf. Either way, if a package is returned to me due to an incorrect address, I can resend it as long as shipping fee is covered.

For packages that show as "in transit" but isn't progressing to the destination, please allow for a 5 week wait period to see if the package does show up. Unfortunately these things do occasionally happen from time to time. It won't be considered lost or stolen if reported before the wait period.

In the meantime, feel free to check with the post office and request for them to check on the status of the shipment. If the package still has not arrived within 3 weeks, please send me an email at support@mamobot.com, and I will have this taken care of for you.

For packages that show as "delivered" but isn't received, please follow the instructions at https://www.usps.com/help/missing-mail.htm and file the proper search request. Once USPS has concluded their investigation, and depending on their findings, I will determine the next course of action. 

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Q:What are your pin grading guidelines?

✦ Standard Pins ✦

✧ Since pins are handmade, it is very rare to come across a pin that is absolutely perfect. Standards are the closest thing though! Standard pins are primarily graded on the front facing surface.  Backs of the pins are not graded unless there is an issue with the posts and back. NOTE: these are not collector grade. 

✧ However, because each pin is made by hand, please understand that there may be tiny imperfection(s), which may include either very minor scratches, or very few tiny air bubbles. Most pins will be almost perfect, but as they are handmade, and the larger the pin, the more likely there could be more potential flaws.

✧ All MAMOBOT pins will be shipped out as standards unless is specifically selected.

Seconds / B-Grade Pins ✦

✧ Still high quality pins, but will have more noticeable flaws such as small more visible specks. There will however should have no face flaws!

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Mixed Grade Pins ✦

✧ Mixed grade pins may be either B grade or Standard grade, but it is random. More flaws are expected, but we do try our best to pick the best ones. For certain pins like soft dyed pins [such as POKEMALLOWS], they will only be sold as mixed grade as they have higher flaw rates.

 

Q: I have a problem with the package / items I received. [Missing items, etc]

A: If you come across an error in your package [missing item, damaged item, etc], please contact support@mamobot with your issue within 20 days of the package marked delivered. We will do the best to resolve any issues . After 20 days, we are unable to assist.

 

Q: Hi, I need to update my address! 

A: I will accept order changes emailed to support@mamobot.com as long as it hasn't shipped yet! If you get an email with tracking, then your order has shipped, and the address can not be changed. Please doublecheck your address when ordering. If a package is returned due to incorrect or insufficient address, there will be a reshipment fee to reship the package!

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Q: I placed two separate orders! Can I combine my shipping/order?

A: 

No, I do not combine orders. If orders are combined, this can increase shipping prices due to weight changes, and also lead to mixups. Your orders will ship in the manner in which they are placed. This is done to ensure everything is sent out correctly with less chances of delay! 

 

 

Q: How long until my order is shipped?

A: Orders will typically be mailed out within 2-3 business days! I try my best but I am a one man operation here, so when a large release happens, there might be a slight delay in shipping time! Business days are Mon, Tues, Wed, Thurs, Fri.

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Q: How long until my order arrives?

A: All domestic orders will have tracking so you can follow your order! Typically, orders take 2-5 business after shipment to arrive. I ship from Texas, USA.  International orders also have tracking, and typically take 2-4 weeks to arrive!  

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Q: What are your refund and exchange policies?

A: We have a no refund policy, but I'd be happy to exchange any pin for you as long as you ship it back in it's original condition within 20 days of the purchasing date. Please contact me FIRST to arrange this if approved.  Also, it would be your responsibility to cover the shipping as well.

In the event a refund/cancellation is approved, there will be 10% transaction and restocking fee for cancellations [this is from the payment processor].

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Q: I forgot to add a code?? Can you please apply?

A: I am unable apply codes retroactively! 

Q: Can I cancel my order so I can apply my code I forgot?

A: This is generally not allowed [ with the no refund policy], but as stated, if the refund is approved, there will still be the 5% transaction fee!

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Q: If I order in-stock items with pre-order items, will it all ship together? or will the in stock products ship first?

A: Your orders will ship when the entire order is here! That means you would have to wait for the preorders to arrive! If you want to the in hands sooner, you can email me and pay a separate ship fee ^^

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Q: The design I want is out of stock! Will it be restocked?

A: Limited Edition pins will never restock unless they are leftovers from preorders. If it doesn't say Limited Edition, it depends on the design. It may take months for a design to restock as I am focused on creating new things!